FAQ & Policies

 

Open Play

Open Play while at Frolic Play Space is to be parent/caretaker supervised at all times.

How long can we play?

Entry fees are for a full day of play.  You may stay as long as you want, and you may also leave and come back.  Please get a child stamp before leaving.

Is there a fee for adults?

Adults accompanying a child are free.  However, adults may not enter the play space without a child.

***During peak time, 2 adults included per child.  Additional adults entry fee are $3 per adult.

      PEAK TIME IS: 9:00 AM TO 1:00 PM NOV 1ST TO APRIL 15TH

Can I just keep my shoes on if I plan to stay at the tables?

Sorry, all adults entering the play space will need to wear socks and be available to help their kids since they are responsible for them.  We do have basic socks and cool socks for sale in case you forget them.

Can my older child ages 7-12 come in to play?

Sorry, our facility and equipment is meant for small children only.  Any child 7 or above may not use the equipment, but they may come in if they stay off any equipment/toys (there is no charge for them).

The only exception is during our birthday parties, when we can allow kids age 8 to play, kids 9 and older may come in (adult etiquette applies).

Can I bring food into Frolic?

Home packed snacks and drinks may be brought in.  We do offer snacks and drinks vending and hot beverages in case you forgot to pack something.

We discourage our customers from bringing in restaurant made food.  In order to consume restaurant made food, a $10 fee per person eating applies.

Brought in beverages for adults from Starbucks or alike are welcome.

Can I bring in cupcakes or cake to share with friends during Open Play?

Cupcakes and Cake may only be brought in to Frolic Play Space with a booked party.

Our BASIC birthday package is a great option to have the space booked out for you and your friends with the ability to bring in cupcakes.

Strollers-

Our entrance lobby is small. Unfortunately we don’t have space to store strollers, please leave them in the car if you can otherwise we ask that you park it outside and  we can  keep an eye on it.  We do have an ample parking lot so you can always park just a few feet away from the entrance.  We are happy to offer a hand if you need it in getting any siblings in.

Car Seats- 

May be brought, but please keep car seats off the eating tables.  If you remove the baby from the car seat, we ask that you store the car seat in the lobby area.

Food to Share- 

Food to share as a group can only be brought in with a $10 per person (cleaning fee).

Playgroup Rate-

We offer a reduced play group rate of $7 per child for playgroups.  Playgroup must be 8 or more families.  This rate is only offered for admission after 12:30 pm.

Return Policy:

Merchandise: Merchandise purchases may be returned in the same condition as purchased.  Return must be within 7 days of purchase with an original receipt, or 7 days from delivery if item was shipped to you.

Passes: Punch Passes and Memberships are not refundable.  You may transfer  your unused pass, please come in person to do so.

Birthday Party Deposits: Birthday party bookings require a non-refundable, non-transferable deposit.  We require 15 days notice to reschedule or cancel a party, otherwise the full cost of the party will be charged.

Classes: There is no refund for unused class sessions.  You may make up any classes within 2 weeks of the end of your session, but no refunds will be issued.  In the case the class cancellation is on our end we will either offer an equal amount of play pass visits or a pro-rated refund minus enrollment fee.

Events: Even fees are not refundable.  You may transfer your event tickets to a friend.

 

Shipping Policy:

Items from our online store have a flat rate shipping cost of $8.95. To return your product for refund, you will be responsible for paying for your own shipping costs. Shipping costs are non-refundable.

Any questions? Call or email us

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